Caruso is a modern SaaS platform purpose-built for fund managers. Caruso gives fund managers the tools to manage their entire fund lifecycle effortlessly in one place - from onboarding investors and managing registry operations, to raising capital, issuing distributions, and ensuring ongoing investor engagement.

We’re a high-performing, fast-scaling team supporting over $25 billion in assets, and we’re looking for exceptional people to help us expand our footprint across Australia. Our clients include private market fund managers in real estate, PE and private credit, each relying on Caruso to run their core investor operations.

For more information, visit getcaruso.com.

The Opportunity

We’re hiring a Client Support & Registry Operations Specialist to join our post-implementation team. This is a hands-on, high-trust role supporting fund managers as they use Caruso to run their operations.

You'll be responsible for day-to-day client support, coordinating and delivering registry services, and ensuring clients feel confident and well-supported on the platform.

This is a great opportunity for someone who understands unit registry, is confident talking to clients, and wants to join a high-performing SaaS business where they can make a real impact.

What you'll do:

• Owning the post-go-live client experience for a portfolio of fund managers, providing timely, clear, and professional support across a range of operational needs
• Coordinating and delivering critical unit registry operations - such as processing investor transactions, managing unit pricing events, issuing distributions, and preparing transaction statements
• Ensuring all fund-related activities are completed accurately, on time, and with full transparency to the client
• Managing and triaging inbound support requests, including data updates, platform troubleshooting, and investor communication workflows
• Maintaining structured internal records of registry events, transaction histories, and client communications
• Collaborating with our data and engineering teams to troubleshoot and resolve more complex client requests
• Build trusted relationships with client teams and identify opportunities to improve engagement and service quality
• Contributing to internal documentation and helping identify opportunities to improve service delivery and operational processes
• Assisting with investor onboarding and documentation tasks when needed - such as capturing new investor information or linking investor records to registry data

What we're looking for:

• 3+ years of experience in client support, fund operations, investor services, or financial admin
• Solid understanding of unit registry, distributions, and investor comms